Consilia - Support
  1. Consilia - Support
  2. Web Support

Web Support

Welcome! You can raise a Web Support request from the options provided.

  • Report a bug

    Tell us the problems you're experiencing.

  • Support

    Send us your support request.

Powered by Jira Service Management
{"xsrfToken":"38ef0e5eb538453bfbc65824115794d9b84e3b43_lout","branding":{"id":"23","key":"ws","name":"Web Support","portalBaseUrl":"/servicedesk/customer/portal/23"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/7dee5093-984a-4241-8d6f-ca8ac9f89785/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NWMzZjM4OC1jMjhiLTRiNWQtYThkZi1mMWRlODRlYmIxOGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjdkZWU1MDkzLTk4NGEtNDI0MS04ZDZmLWNhOGFjOWY4OTc4NSI6WyJyZWFkIl19LCJleHAiOjE3NjM0MzU2NzYsIm5iZiI6MTc2MzQzNTA3Nn0.A26Du6HT6xkhkGAH-uHViEGAclz-P8JM4d_sDzmSSbA&client=95c3f388-c28b-4b5d-a8df-f1de84ebb18a&mode=fit","logoId":"7dee5093-984a-4241-8d6f-ca8ac9f89785","isLogoAvailable":true,"helpCenterTitle":"Welcome to Consilia Support","sharedPortalName":"Consilia - Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"fi-FI":{"helpCenterTitle":"Tervetuloa Consilian tukiportaaliin","sharedPortalName":"Consilian tukiportaali","localeDisplayName":"Finnish (Finland)"},"en-US":{"helpCenterTitle":"Welcome to Consilia Support","sharedPortalName":"Consilia - Support","localeDisplayName":"English (United States)"},"sv-SE":{"helpCenterTitle":"Välkommen till Consilias support","localeDisplayName":"Swedish (Sweden)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#007266","helpCenterTitleColor":"#fdebe6","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"23","key":"ws","projectId":10035,"serviceDeskId":23,"name":"Web Support","description":"<p>Welcome! You can raise a Web Support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/23","reqTypes":[{"id":"185","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10476,"iconUrl":"https://consilia-solutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[41],"key":""},{"id":"183","name":"Support","descriptionHtml":"","callToAction":"Support","introHtml":"<p>Send us your support request.</p>","icon":10492,"iconUrl":"https://consilia-solutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[41],"key":""},{"id":"184","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://consilia-solutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""}],"reqGroups":[{"id":41,"name":"General"}],"orderMapping":{"41":[185,183]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"878ef236-264a-37df-8ae1-928a883e0435","appLinkName":"System Confluence","appLinkUrl":"https://consilia-solutions.atlassian.net/wiki","spaceKey":"WS","spaceName":"Web Support","spaceUrl":"https://consilia-solutions.atlassian.net/wiki/spaces/WS","isServer":false},"labels":[],"projectKey":"WS","serviceDeskId":23,"kbLinkDomainURLs":["https://consilia-solutions.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":23,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"WS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NWMzZjM4OC1jMjhiLTRiNWQtYThkZi1mMWRlODRlYmIxOGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDM1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjM0MzYyNzYsIm5iZiI6MTc2MzQzNTA3NiwiYW5vbklkIjoiYW5vbi11c2VyIn0.sC7IqXQp6Tr8Obm6t93APshb2qaIHh7OQgAfFnYalN4","targetCollection":"upload-project-10035","endpointUrl":"https://api.media.atlassian.com","clientId":"95c3f388-c28b-4b5d-a8df-f1de84ebb18a","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Consilia - Support","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://consilia-solutions.atlassian.net/wiki","kbLinkDomainURLs":["https://consilia-solutions.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=consilia-solutions","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"38ef0e5eb538453bfbc65824115794d9b84e3b43_lout","baseUrl":"https://consilia-solutions.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://consilia-solutions.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"95c3f388-c28b-4b5d-a8df-f1de84ebb18a","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"a599fe7298154d42875ab45b44ae16b4","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://consilia-solutions.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}